Shipping and Delivery
At Peakfootwears, we are dedicated to delivering your purchases swiftly and securely through our reliable shipping partners.
Shipping Time
Your total delivery time is calculated as:
Processing Time + Shipping Time
Delivery Phases
- Processing Time: This phase involves verifying your order, preparing items, and completing pre-shipment steps. Processing times may vary based on your location and our workflow.
- Shipping Time: This begins after processing and depends on your selected shipping method and destination. Our order cutoff time is based on (GMT-08:00) Pacific Standard Time.
Note: Delivery times may extend during peak seasons or promotional events.
We partner with trusted carriers like USPS, UPS, FedEx, and DHL to ensure timely and secure deliveries.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: Available for orders over $99
Tracking Your Package
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Track your package directly on our website.
- Some carriers may take 5-7 business days to update tracking information. If no updates are available after 10 business days, please contact us at [email protected].
Shipping Delays
If your order has not been delivered within 45 calendar days, please email us at [email protected] for a full refund. Our support team typically responds within 12 hours.
Undelivered Packages
If your tracking information indicates delivery but you cannot locate your package:
- Carefully check your delivery area.
- Contact the carrier to report the issue.
- If unresolved, email us at [email protected] for assistance.
Incorrect Addresses
We cannot guarantee delivery for incomplete or incorrect addresses. Please double-check your shipping information during checkout. If you notice an error, contact us immediately at [email protected].
Duties & Taxes
Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Peakfootwears is not liable for these charges in cases where:
- The recipient refuses the package.
- Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteeing a refund.
For further questions about our shipping policies, feel free to contact us at [email protected].
