Returns and Refunds
Order Changes & Exchanges
We strongly encourage you to carefully review your order details, including size, design, and quantity, before confirming. Due to our commitment to processing orders swiftly, we’re unable to accept returns or exchanges for incorrect choices like size, design, or address.
However, if you realize you made a mistake, you have a 6-hour window from the time of purchase to cancel and reorder correctly. If you have any questions before making your purchase, please feel free to contact us. Your satisfaction is our highest priority.
Canceling Orders
You have 6 hours from placing your order to cancel. If your cancellation request comes in after this timeframe, your order may already be in processing or shipping.
A 10% cancellation fee will apply. To cancel your order, please reach out to us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, all orders will be considered final, and refunds will no longer be issued.
Eligible Conditions for Returns
- Item arrived damaged or broken
- The design received does not match what was ordered
- Size or material doesn’t match the order
- Incorrect product delivered
- Product description doesn’t match the received item
Condition of Returned Items
- Items must be in original condition and packaging
- Items must not have been worn, washed, or altered
- Defects must be due to an error on our part
- Original tags must be attached
- Minor issues like loose threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email communications
Return and Refund Process
- Please send your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Ensure that email notifications are enabled.
- We will provide specific instructions depending on your case.
- Note: Refunds will only be processed after confirming the return is eligible.
Return Shipping Costs
The customer is responsible for return shipping costs, which will not be deducted from the refund amount.
Refund Processing Time
After receiving your returned item, please allow up to 2 business days for the refund to be processed. Upon receiving the package, you will be notified via email, and we will promptly issue a full refund, including any original shipping fees.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing can take time.
- Refunds may take 10-15 days from issuance, depending on your card provider’s policies.
- If you’ve done all of the above and still don’t see a refund, please email [email protected]. We will aim to respond within 2-3 business days.
IMPORTANT NOTES
- Our return policy is valid for 30 days from delivery. After this, orders are considered final, and refunds will not be provided.
- Items are eligible for return/exchange only within the 30-day window. Returns are free of additional fees, except for return shipping costs paid by the customer.
- We cannot take responsibility for returns lost or damaged in transit or those made without proper communication.